Fey Industries, Inc
  • - Customer Service
  • EDGERTON, MN, USA
  • Hourly
  • Full Time
  • Health Insurance, Dental Insurance, Life Insurance, 401K, Vacation Time, Paid Time Off, Flex Time and more

Fey Industries, Inc. in Edgerton, MN seeks a full-time Customer Service Supervisor to join our growth focused, forward thinking organization. As the Customer Service Supervisor you will be part of the team responsible for creating and maintaining an effortless experience for our customers. The ideal candidate has a passion for working in a team oriented environment, possesses excellent communication skills, and a positive can do attitude.

Fey Industries, Inc. is a QCA accredited light manufacturing company who operates in a clean, climate controlled, work environment and strives to have a culture representing family values. If you enjoy customer interaction and strive to continuously grow your knowledge and skill base, then this is an excellent opportunity for you. This role is geared for those who are results driven. We are a dynamic team of people that are passionate about what we do both at work and within the community. We have an exceptional culture that is friendly, growth focused and team oriented. We believe in helping our team members live our core values; accountability, continuous improvement and innovation, integrity, sense of urgency and stewardship throughout each day. We encourage our team members to stay motivated and drive themselves onward through continuous improvement.

To the Customer Service Supervisor we offer:
• Health Insurance (majority company paid), Dental, Life Insurance, 401k and more!
• Paid time off and flex time
• Hourly compensation
• Onsite gym including basketball court, racquetball court and locker rooms as well as an onsite library

Fey Industries, Inc. started in 1965 to provide branded promotional packaging products that enhance the image of other organizations and continues to grow with additional product lines and acquisitions. We pride ourselves on achieving Quality Certification Alliance (QCA) accreditation for the promotional product industry. We are 1 of 31 to be QCA accredited. Our purpose is brightening the world through our actions which includes the impact we create with our products, jobs and communications. For more information about us, please visit our website at http://www.feyindustries.com/.

Lead a productive Customer Service team that consistently provides the customer an effortless experience. This includes satisfaction of the cost, time and quality expectations of our customers. This is a working supervisory position, duties include but not limited to:

• Coach, mentor and train team members within department using group settings and one-on-one interactions; lead group meetings to develop improvements and solutions
• Drive customer endearment in each touch point with consistency and empathy; create an effortless customer experience and create an environment in which they feel special
• Lead day-to-day operations within the department, including coordinating activity flow and planning of resources; ensure team members are consistently and effectively carrying out their accountabilities
• Work with the designated Lead team member on handling questions from other internal departments
• E-mail communications, both internal and external
• Ensure accuracy of order entry and artwork services performed within department
• Participate in interviews and hiring new team members, complete annual performance reviews and all other personnel documentation
• Diffuse difficult situations between department team members and customers
• Provide backup coverage within the Customer Service department, including:
    o Process Orders
    o Quote customers
    o Speak with customers (inbound/outbound)
    o Running our Live Chat board for website questions
    o Reviewing customers' artwork for usability
• Direct reports include customer service specialists, order entry specialists and team members within the art department

Requirements for the Customer Service Supervisor include:
• Wanting to be in a leadership role
• Reliable and dependable
• Proficient computer skills
• Self-motivated
• Ability to train and coach others
• Possess a positive, can do attitude
• Outstanding verbal and written communication skills
• Ability to multi-task
• Ability to handle difficult situations and complaints (both internal and external)
• Solutions minded

 

 

Fey Industries, Inc
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